FAQ Frequently asked questions Geral Configurando uma FAQ O que é uma seção de FAQ? Uma seção de FAQ pode ser usada para responder rapidamente a perguntas comuns sobre seu negócio como "Qual é o horário de funcionamento?" ou "Como posso agendar um serviço?". Por que as FAQs são importantes? Onde posso adicionar minhas FAQs?

Shipping & Returns Shipping Policy Thank you for shopping with us! Orders are typically processed within 3-8 business days, and delivery times may vary depending on your location and product availability. Please note that delivery times are estimates and may occasionally be affected by customs procedures, public holidays, postal delays or other circumstances beyond our control. Any applicable shipping costs will be displayed at checkout before you complete your purchase. Please ensure that your delivery address is correct before placing your order, as we cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information. If your order has not arrived within the estimated delivery period, please contact our customer support team and we will do our best to assist you. Returns & Exchanges We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your item to discuss your return or exchange. Returns: Items must be returned unused, unworn and in their original condition and packaging. Return postage costs may be the responsibility of the customer unless the item is faulty, damaged or incorrect. Exchanges: Exchanges are subject to product availability. If a replacement is unavailable, an alternative solution or refund may be offered where appropriate. Faulty or Damaged Items: If your item arrives faulty, damaged or incorrect, please contact us as soon as possible and provide photographs where necessary. We will review the issue and offer an appropriate solution. Refunds: Once a return has been received and inspected, we will notify you regarding your refund. Approved refunds will be processed using the original payment method where possible. Contact Us If you have any questions or need assistance with a return or exchange, please contact our customer support team. - supportivycollection@gmail.com Thank you for shopping with us. We appreciate your support! ✨

STORE POLICY Customer Service At Ivy Collection, our customers are at the heart of everything we do. We are committed to providing a smooth, enjoyable and reliable shopping experience from the moment you discover our jewellery to the moment your order arrives. If you have any questions about our products, your order, delivery, returns or anything else, our customer service team is here to help. We aim to respond to all enquiries as quickly as possible and will always do our best to provide clear and helpful support. Your satisfaction is important to us, and we want you to feel confident when shopping with Ivy Collection. We are dedicated to offering friendly customer service and ensuring that every customer has a positive experience with our brand. For any enquiries or assistance, please feel free to contact us through our website or social media channels. We are always happy to help and look forward to assisting you. Thank you for choosing Ivy Collection. 🤍 Privacy & Security Policy At Ivy Collection, we take your privacy and the security of your personal information seriously. We are committed to protecting the information you share with us and ensuring that your shopping experience is safe and secure. When you visit our website or place an order, we may collect certain information such as your name, email address, delivery address, telephone number and order details. This information is used to process and deliver your order, provide customer support and communicate with you regarding your purchase when necessary. We may also use your contact information to send updates, promotions or news about Ivy Collection where you have agreed to receive marketing communications. You can unsubscribe from marketing emails at any time. Payments are processed securely through trusted third-party payment providers. Ivy Collection does not store or have access to your full payment card details. Your payment information is handled securely by the relevant payment provider in accordance with their own privacy and security policies. We only share your personal information with trusted service providers when necessary to operate our business, such as payment providers and delivery partners. We do not sell your personal information to third parties. Your privacy and trust are important to us. Thank you for choosing Ivy Collection. Métodos de Pagamento