STORE POLICY
Customer Service
At Ivy Collection, our customers are at the heart of everything we do. We are committed to providing a smooth, enjoyable and reliable shopping experience from the moment you discover our jewellery to the moment your order arrives.
If you have any questions about our products, your order, delivery, returns or anything else, our customer service team is here to help. We aim to respond to all enquiries as quickly as possible and will always do our best to provide clear and helpful support.
Your satisfaction is important to us, and we want you to feel confident when shopping with Ivy Collection. We are dedicated to offering friendly customer service and ensuring that every customer has a positive experience with our brand.
For any enquiries or assistance, please feel free to contact us through our website or social media channels. We are always happy to help and look forward to assisting you.
Thank you for choosing Ivy Collection. 🤍
Privacy & Security Policy
At Ivy Collection, we take your privacy and the security of your personal information seriously. We are committed to protecting the information you share with us and ensuring that your shopping experience is safe and secure.
When you visit our website or place an order, we may collect certain information such as your name, email address, delivery address, telephone number and order details. This information is used to process and deliver your order, provide customer support and communicate with you regarding your purchase when necessary.
We may also use your contact information to send updates, promotions or news about Ivy Collection where you have agreed to receive marketing communications. You can unsubscribe from marketing emails at any time.
Payments are processed securely through trusted third-party payment providers. Ivy Collection does not store or have access to your full payment card details. Your payment information is handled securely by the relevant payment provider in accordance with their own privacy and security policies.
We only share your personal information with trusted service providers when necessary to operate our business, such as payment providers and delivery partners. We do not sell your personal information to third parties.
Your privacy and trust are important to us. Thank you for choosing Ivy Collection.