top of page
Shipping & Returns
Shipping Policy
Thank you for shopping with us!
Orders are typically processed within 3-8 business days, and delivery times may vary depending on your location and product availability. Please note that delivery times are estimates and may occasionally be affected by customs procedures, public holidays, postal delays or other circumstances beyond our control. Any applicable shipping costs will be displayed at checkout before you complete your purchase. Please ensure that your delivery address is correct before placing your order, as we cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information. If your order has not arrived within the estimated delivery period, please contact our customer support team and we will do our best to assist you.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your item to discuss your return or exchange.
Returns: Items must be returned unused, unworn and in their original condition and packaging.
Return postage costs may be the responsibility of the customer unless the item is faulty, damaged or incorrect.
Exchanges: Exchanges are subject to product availability. If a replacement is unavailable, an alternative solution or refund may be offered where appropriate.
Faulty or Damaged Items: If your item arrives faulty, damaged or incorrect, please contact us as soon as possible and provide photographs where necessary. We will review the issue and offer an appropriate solution.
Refunds: Once a return has been received and inspected, we will notify you regarding your refund. Approved refunds will be processed using the original payment method where possible.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer support team. - supportivycollection@gmail.com
Thank you for shopping with us. We appreciate your support! ✨
bottom of page